LEMONGRASS ESSENTIAL OIL

AUSTRALIAN DELIVERIES

We use Australia Post to deliver our orders. Shipping rates are calculated on your order weight and destination. You can check your shipping rates in your cart or at checkout

EXPRESS Post takes 1-2 business days. REGULAR Post takes 1-5 working days.

FREE SHIPPING is available on purchases over $150 (IANS stocked items). Orders over $400 will be shipped for free by Express Post.

DESPATCH TIMES: Orders received before 12:00 PM will ship the same day. Orders received after 12:00 PM will ship the next business day. We do not ship orders on weekends or public holidays

LOCAL PICK UP: Brisbane customers may choose to collect IANS stocked items from our despatch address.

TRANSIT COVER: We highly recommend paying the small additional fee for transit insurance to ensure peace of mind. Shipping + Insurance options are available during checkout.

PARTNER BRAND SHIPPING

Some products are shipped direct to you by the brand. Shipping rates, free shipping and delivery times are set by each partner and displayed in your cart or at checkout.

Combined Orders

If you have items in your cart from both IANS stocked brands + our partner brands, or multiple partner brands, the shipping calculator will return a combined shipping rate "Shipping" which gives you the lowest rate from each partner including free shipping when available. With a combined order your items will ship separately by IANS and/or the respective brands.

Our Retail Partner List

PLEASE NOTE: Retail Partner products do not count towards the free shipping threshold for IANS stocked items.

INTERNATIONAL DELIVERIES

We use Australia Post to deliver international orders. You can choose from Express Courier (1-2 days), Express International (2-4 days), International Pack & Track (3-10 days).

For more information see Shipping under Customer Care in the footer

We accept returns within 14 days from the shipping date. Shipping is non-refundable (including free shipping paid by us). Bank fees will also be deducted from your refund.

PLEASE NOTE: Due to hygiene reasons we are unable to accept returns on any used or opened items. Please check your products BEFORE opening to ensure you have the right product.

FAULTY PRODUCT?

DAMAGED SHIPMENTS

If your order is insured and arrives damaged, retain the shipping box, packaging materials, and damaged items and contact us. For more information see here >> Returns